Monkey World assists governments around the world to stop the smuggling of primates from the wild.

At the Centre refugees of this illegal trade as well as those that have suffered abuse or neglect are rehabilitated into natural living groups.

Rescue & Rehabilitation
Monkey World | Ape Rescue Centre

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Terms & Conditions

Please read the following terms and conditions:

 

Rules of Entry

We very much hope that you enjoy your visit to the park, set in 65 acres of the most beautiful scenery in the heart of the Dorset countryside, it will provide you with a rare opportunity to observe these magnificent primates as they go about their daily business, living naturally in groups, free from harm.

We would like to remind our visitors that we are a rescue and rehabilitation centre and not a zoo and as such, we do not put our primates on display.  Our enclosures are large and have been designed specifically to meet the needs of the primates.  Almost all of the primates at the park have been rescued from exploitation, abuse, and neglect.  Our aim is to rehabilitate them and allow them to live out the remainder of their lives in a safe, happy and healthy environment with others of their own kind. 

We kindly ask you to read our terms and conditions, and respect our rules of entry to the park.

  1. Please do not attempt to feed our primates. Our primates are fed specific diets to meet their individual nutritional needs and excess food or sugar can, in some cases, cause serious health problems.

  2. Do not stand on or climb the barriers to get closer to the primates.   The barriers are there in accordance with wild animal licensing and are considered to be of a safe distance to protect not only the public, but to also ensure the safety of our primates.

  3. Do not bang on the glass at the viewing areas.  This causes distress to the primates and considerable damage to the glass.

  4. Photography.  We are happy for you to photograph or video our primates as a reminder of your visit to the park, however this must be for personal use only.  You may not use photographs or videos taken of our primates, staff or park, for any commercial purposes. - Exploitation is exactly what we rescued many of our primates from, and so Monkey World retains the copyright of their images.

  5. Do not photograph or video any member of staff or other visitors without their knowledge and permission.

  6. Behaviour. Whilst on park premises, children must remain under the control and supervision of an adult at all times.

  7. We continuously strive to ensure that the park is safe and that no harm can come to you during your visit.  However ours is primarily an external environment affected by the changing seasons.  Our walkways are designed to be slip-free, but we ask you to wear sensible footwear.  The park can also get busy, so please take your time and enjoy your visit.

  8. In the interest of safety, please do not bring the following items onto the park premises:
     - Barbeques
     - Balloons
     - Scooters
     - Bicycles
     - Rollerblades
     - Skates
     - Skateboards 

  9. Zero Tolerance - The park has chosen to adopt a 'Zero Tolerance' approach towards members of the public behaving in a aggressive manner towards our staff any visitor behaving in this way will be asked to leave the park and no refund will be given.

  10. Smoking is only permitted in one of the designated areas; we would kindly ask visitors to refrain from smoking in any other area of the park.  A fire could be devastating, so please comply with this request.

  11. Rubbish bins are provided throughout the park – please help us to keep our park tidy and free from litter by using the bins provided.

  12. Whilst inside the Park all visitors must comply with any instructions given to them by Monkey World staff and management. We reserve the right, to refuse admission to the park, ban from entry to the park, or remove from the park without right to refund any person who is likely to affect the safety and/or enjoyment of other visitors or staff or the welfare of any of the primates.

  13. Dogs and other pets are not permitted into the park.  However we do accept Guide Dogs, Hearing Dogs and Registered Assistance Dogs, with prior notification only.  In the interest of animal welfare, please refrain from leaving pets in your vehicle during your visit.  We reserve the right to contact any relevant authority if we feel that an animal left in a vehicle in our car park is suffering or distressed in any way.

  14. Disabled visitors.  We welcome disabled visitors to the park.  Discounted entry fees are available, but proof of entitlement will be required.

  15. For reasons of public safety, we reserve the right to refuse entry to the Park in the event that the capacity for visitors at the Park is reached.

  16. In order to gain re-entry on the day of admittance, you must have your hand stamped by a member of staff prior to exiting the park.

  17. Primate Planet Productions and/or other authorised parties carry out filming at the park from time to time.  We make every effort to ensure that visitors to the park are not captured on film, however we cannot guarantee this.  Therefore, by accepting the rules of entry to the park, you agree that we have the right to use any such images in any promotional, advertising or publicity material, worldwide, in perpetuity, and on any media.

Your entrance to the park acknowledges acceptance of the park's Rules of Entry.
 

Ticket Terms & Conditions 

  1. Entry tickets purchased at the gate are non-refundable, non-transferable and may not be re-sold or passed to any third party. 

  2. Adoption Passes, If you have adopted one of our primates we are very thankful for your support, however the 1 year free entry pass may only be used by the adoptive parent and is non transferable. Any visitor found to be using somebody else’s entry pass will be refused entry to the park. 

  3. Gift Tickets are valid for 12 months from date of purchase and valid for one use only.  We are unable to give refunds for expired tickets or extend the period of validity. 

  4. Discounted entrance fees.  We offer reduced entry fees for students, carers and our less-abled visitors, however proof of entitlement is required upon entry.

 

Website

  1. Website.  The content of this web site is made available purely for information and demonstration purposes. We endeavour to keep the content of this website complete, up to date and available 24 hours a day, however we reserve the right to change or remove (temporarily or permanently) this website or any part of it to include the Terms and Conditions and Rules of Entry to the park at anytime without notice.

  2. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed, without the prior written consent of the copyright holder.  This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

  3. Copyright.  The published material, copyright and all other intellectual property rights contained within this website, and/or with Monkey World - Ape Rescue Centre in general, belongs to Monkey World - Ape Rescue Centre.  Access to it does not imply any licence to reproduce, transmit and/or distribute this information by any means, without the prior written consent of Monkey World - Ape Rescue Centre.

  4. Third party links.  This website may include links to third parties that are controlled and maintained by others.  Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

  5. Liability.  Monkey World - Ape Rescue Centre will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
     

General Terms & Conditions

  1. Security.  We take the welfare and safety of our primates, staff and visitors, very seriously and, in order to ensure that the park remains a safe place to be, CCTV is in operation throughout the park.

  2. Alterations.  We apologise in advance for the need to alter and/or cancel events, talks or presentations, or temporarily close viewing facilities without notice at any time for safety, operational, or animal welfare reasons.

  3. Vehicles are not permitted to remain in the car park outside the parks normal opening hours or overnight.  We reserve the right to contact the appropriate authorities and take any necessary action, which may include vehicle clamping/removal or legal action for any vehicles deemed to be trespassing.

  4. The park has a First Aid Centre which is located adjacent to the primate hospital, behind the orang-utan nursery.  Qualified first-aiders are available to deal with minor injuries only, and major injuries while they await the emergency services.

  5. Mobility scooters.  We have a selection of motorised scooters, or either manual or dual-controlled wheelchairs, for our less-abled visitors to use.  We ask for a £10 refundable deposit, and that you leave some identification (driving licence/passport). 
    Disclaimer: You may use a mobility scooter at your own risk and Monkey World takes no responsibility for improper use causing damage or injury.  Please note that carers of less-abled visitors are responsible for the safe and proper use of mobility aids by the person(s) under their care.

  6. Should you lose sight of your children, please inform a member of staff immediately, who will activate our lost child protocol.  Please make your way to the Adoption Centre where we will endeavour to reunite you with your child.

  7. Lost property.  All items, belonging, and other property brought onto the park premises by visitors, shall be done so at the owner's risk.  We accept no liability for the loss or damage to any such property.

  8. All staff are fully trained in emergency procedures in the unlikely event of a fire or animal escape.  Should an emergency occur during your visit, please stay calm and listen carefully to members of staff who will direct you to the nearest exit or safe zone.

  9. Carers are relied upon to consider the suitability of the venue and to provide adequate supervision for their client(s)/person(s) in their care.

  10. Your entrance to the park acknowledges acceptance of the parks rules of entry and your agreement to not intentionally photograph or video any member of staff or other visitors without their knowledge.  You further agree to abide by the photography/filming restrictions at the park.

  11. Refunds.  If you are unhappy with your visit to the park for any reason, please write to us at Monkey World - Ape Rescue Centre, Longthorns, Wareham, Dorset BH20 6HH, where we will endeavour to deal with your query.  Please note that staff at the entrance gates or in the gift shop are unable to give refunds for any reason.

Terms & Conditions for Online Shopping

The online Monkey World Gift Shop is a great way to purchase Monkey World merchandise from your home.  Please read the following terms and conditions for your reference:

Payment
 
When you place an order through this website, this will be an offer by you to purchase items from Monkey World’s gift shop, as displayed in your basket. You will receive an email from Monkey World acknowledging your order and listing the items. Payment will be taken from your card when your order is successfully completed online. Acceptance of your order and the completion of our contract for the sale of Monkey World gift shop items will appear on your dispatch form.
 
Availability
 
All items are supplied subject to availability and may become unavailable at any time. If Monkey World are unable to supply the item within 30 days of your order, we will send you an email to your contact email address (as supplied by you) to inform you.
 
Delivery
 
Please note that goods will not be despatched during weekends or bank holidays. We endeavour to process all orders within a 24 hour period. However, Monkey World will not be liable for any delay or failure to dispatch items within the estimated timescale.
 
Delivery is made by Royal Mail. All items sent to a UK address will be tracked. A number is available for you to track your parcel(s) should you wish to do so. To receive this number, please call the gift shop on 01929 401004. Parcels should be received within a 3/5 working day period.
 
All items sent to UK addresses are insured up to the sum of £36.00 and claims can be made directly to Royal Mail in the event of non-delivery.
 
All international parcels are sent via the Royal Mail postal system. These items are not tracked. Should you require a special delivery service, please contact the gift shop on the above number to make arrangements.
 
Monkey World cannot be held responsible for non-delivery of items.
 
Cancellations & Refunds
 
You have the right to cancel your order and/or return an item purchased through the Monkey World gift shop within 7 (seven) days of delivery for any reason. Monkey World will refund your card for both the item costs and the original posting and package costs. Unfortunately Monkey World is not able to refund the cost to you of returning your items to Monkey World.
 
To return faulty goods, Monkey World will accept items and offer a refund (including original postage and package costs) for defective goods returned within 14 (fourteen) days of delivery, as long as the item(s) are returned in their original packaging together with a copy of your confirmation dispatch email. Please provide a brief description of the fault.
 
Customer Support
 
Monkey World aims to provide outstanding customer service. Should you need further assistance with your order please telephone the gift shop on 01929 401004 during business hours.
 
Privacy
 
Monkey World is committed to the security of your personal information.
 
When you place orders with our website, we collect certain personal information from you. (Eg. Your name, email, payment address).
 
This information is collected and held securely. We treat all of your personal information as confidential.
 
In order to process an order for goods efficiently, Monkey World passes on your personal information to reputable third party banking institutions who handle our credit and debit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. These organisations are under strict legal and contractual obligations to keep your personal information private.
 
Monkey World will not otherwise provide any of the personal information that you give to us to any third party.